Placing an Order

 

Where is My Order?

You can conveniently track your order using the link provided in your order confirmation email or through your customer account.

If you possess a customer account, all your order details are accessible in Your Account.

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Product Availability & Stock Levels

We strive to maintain a comprehensive stock of products for you.

Each product's estimated dispatch date is available on its respective product page on our website. Delivery is typically estimated to take between 7-15 days.

Please be aware that our parcels are dispatched from various global warehouses. Consequently, parcel processing and shipping are not affected by public holidays. Additionally, our customer care team remains accessible during Czech Republic holidays.

The delivery date for your order is influenced by various factors, including your delivery address, the delivery service, product availability, order timing, and payment method.
For instance:

When you order a product that is "In stock," it is the sole determinant of your order's delivery time. The expected delivery date is shown alongside the product and in the shopping cart.
Adding another product to your cart that is not in stock will alter the estimated delivery date for the entire order, visible in your shopping cart.

Should there be any issues with the delivery of your order, we will inform you.

The expected delivery date is contingent on multiple factors such as the delivery address, delivery service, availability of the ordered products, the time of order placement, and the chosen payment method.

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Can I Change My Order?

If your order has already been packed, we are unable to make any changes. However, you can return the unopened goods after receiving your parcel. For details on how to return items, please refer to our Returns and Refunds Policy.

Should your order not yet be packed or dispatched and you wish to modify it, kindly reach out to us via the Contact Form.

Please provide the following details:

  • Your order number
  • The specific product you wish to change, cancel, or add to your order
  • Include the item number, color, size, and any other pertinent details about the products you want to adjust in your order

Adding or swapping a product in your order may result in additional charges or credits. If the new items you've chosen incur extra costs, we will send you a payment request for the remaining amount. Conversely, we will refund any surplus credit resulting from the changes. Please indicate whether you would prefer this amount as a voucher or a direct money transfer.

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Can I Cancel My Order?

You can cancel your order through your customer account overview as long as it has not been packed. Click here to review your orders. We will endeavor to accommodate your request, but please note that we cannot cancel orders that have already been shipped or packed.

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Order Status

You can track the status of your order in your account:

  • Outstanding payment: We have not yet received your payment. Changes to your order are still possible.
  • Expected delivery by: Your order is placed but not yet processed. Changes to your order are still possible.
  • Shipped: Your order has been shipped.
  • Cancelled: Your order has been cancelled: Contact us if any questions.

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I Have Not Received an Order Confirmation.

Please check your spam folder for the order confirmation. If it's not in your inbox, you might have entered an incorrect email address or not completed the checkout process. In such cases, contact our Customer Service; we're eager to assist you!

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Payment Options

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I Want to Cancel / Make a change in my Subscription

You can easily cancel or change something about your subscription by messaging us by email. 

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My Order is a Gift / I need a Greeting Card

Currently, we do not offer the option to include packaging or a greeting card with your order as a gift, but it is something we may consider in the future! We have some ideas in mind regarding this.

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How Will I Receive My Invoice?

We choose an environmentally-friendly email.
No other invoice are available with WonderAura.